Frequently Asked Questions
About SASH

What is the first step?


First, we invite potential clients to learn about SASH’s services. You can review our website, call our office with specific questions, or send us an e-mail with your inquiry. SASH can also send a packet of information about our services to you through the mail if you wish.




How do we begin the process?


After you’ve had a chance to learn about SASH, the next step is to schedule a home visit. One of our Client Service Managers will visit the home, to find out about your family’s specific needs and goals, and to answer any questions you might have. We also take this time to view the home so that we can put accurate numbers together for the home sale options. Our goal is to create a home sale that is tailored around you, your plans and schedule, and the services that you would like us to provide.




How does SASH share the home sale options?


After the home visit, the SASH Client Service Manager takes a couple of days to do research, create a budget, and to compile the numbers for SASH home sale options. He or she returns to present this information in person to the decision-makers of the home sale, sharing comparable sales in the neighborhood, and estimated net proceeds from the sale. At this time, SASH home sale options will be presented that have been tailor-made for you.




What does it cost to review these home sale options from SASH?


We have never charged for this service. At SASH, we believe it is important for clients and their families to know all of their home sale options without having to pay for this information.




How much time does SASH give to clients to think over the home sale options?


As much time as they need! Days, weeks, months, or years. We are on your schedule, and we never pressure a decision. If several months go by, we may need to update the numbers to reflect the current real estate market, but the timeline of decision making is entirely up to you.




What happens when a client decides to move forward with SASH?


We draw up an agreement that outlines SASH’s services and responsibilities in the home sale, and sign around all of the documents with our client. A calendar is created that outlines the dates for each step and the services provided. We mobilize the services that we will provide our client. And then we begin!




What if there is a mortgage or reverse mortgage on the home?


The mortgage balance on your home is one of the factors that is used in determining the best home sale options for you. In some cases, the mortgage can be paid off at the beginning of a SASH Managed Home Sale or SASH Purchase. In a Market Listing, the mortgage or reverse mortgage is paid off when the home is sold to a buyer. A SASH Client Service Manager can guide you through your home sale options with this information.




How long will it take to have a SASH Managed Home Sale?


This depends on many factors, including the amount of household items in the home, the scope of updates and renovations, current real estate market activity, and more. The SASH Client Service Manager will provide an estimate, based on how much time he or she believes it will take for your specific home sale.




How does the cash advance work?


Depending on the numbers of the specific home sale, SASH may be able to provide a cash advance from the future profit of the sale soon after we begin the transaction. This is only available with the SASH Managed Home Sale option. Many clients have benefited from this feature of our SASH Managed Home Sale, because it allows them to cover housing costs at their new home, to pay off bills or debt, to pay for care, or to have resources for immediate needs. Ask your Client Service Manager about whether your transaction qualifies for a cash advance.




How does SASH involve the family members and advisors?


The SASH Client Service Manager will find out who is in the homeowner’s circle of care, that they would like to include in the decision making process. This includes local and out of state family members, financial advisors, elder lawyers, neighbors, caregivers, and whomever else is part of the decision making process. Some clients choose not to involve their family in the decision, and we respect their right to do this if they wish.




What happens at the end of the home sale?


It’s an honor for us at SASH to guide our clients through this significant life event. At the end, we ensure our client has received the net proceeds from their home sale. Sometimes our clients would like to see the finished result of the home renovation, and we schedule a walk through to show them. In every case, we work hard to ensure all of our clients’ specific needs have been met, and that SASH has delivered a great home sale experience to everyone involved.




What does SASH charge for its services?


Since every single home sale we manage is unique and different than any other, SASH does not have a “one-size-fits-all” fee for our services. For a standard Market Listing, SASH charges typical real estate brokerage fees. With our SASH Managed Home Sale, SASH receives a small percentage of the net proceeds of the home sale, which is shared and agreed upon at the beginning. In a SASH Purchase transaction, our proceeds come at the end of the sale of the home, and depend completely on the outcome of the transaction.

Each SASH home sale is evaluated by many factors, including the number of services provided to our client, the size of the renovation, financial risks that will be taken by SASH, and more. In every case, SASH’s income is tied to the outcome of the transaction. We are not paid until the home has been sold and our services are complete. Our goal is always to net our clients the highest net proceeds possible, while carefully managing every nickel, and preserving the goals of the sale.





 

SASH's Track Record

SASH Service Help Seniors Sell their Homes
SASH Service Help Seniors Sell their Homes

What is SASH’s geographical range of service?


Generally, the SASH Team serves the Western Washington / Greater Puget Sound area, including Whatcom, Skagit, Snohomish, King, Pierce, Thurston, Grays Harbor, Mason, Kitsap, Jefferson, Clallam, Island, and San Juan Counties. We have gone outside this area in specific situations. Our goal is to provide outstanding service, and we serve wherever we are able to do this.




What help can SASH provide outside of this area?


If you live outside this area, we can often find resources and professionals to help in your geographical region. SASH also provides over-the-phone guidance and expertise to assist clients and families in their decision making process. SASH will be growing to serve new areas in the near future!





 

Who SASH Serves

 

Areas SASH Serves

What is SASH’s geographical range of service?


Generally, the SASH Team serves the Western Washington / Greater Puget Sound area, including Whatcom, Skagit, Snohomish, King, Pierce, Thurston, Grays Harbor, Mason, Kitsap, Jefferson, Clallam, Island, and San Juan Counties. We have gone outside this area in specific situations. Our goal is to provide outstanding service, and we serve wherever we are able to do this.




What help can SASH provide outside of this area?


If you live outside this area, we can often find resources and professionals to help in your geographical region. SASH also provides over-the-phone guidance and expertise to assist clients and families in their decision making process. SASH will be growing to serve new areas in the near future!





SASH Services Sale Process
SASH Services Sale Process
 

What is the first step?


First, we invite potential clients to learn about SASH’s services. You can review our website, call our office with specific questions, or send us an e-mail with your inquiry. SASH can also send a packet of information about our services to you through the mail if you wish.




How do we begin the process?


After you’ve had a chance to learn about SASH, the next step is to schedule a home visit. One of our Client Service Managers will visit the home, to find out about your family’s specific needs and goals, and to answer any questions you might have. We also take this time to view the home so that we can put accurate numbers together for the home sale options. Our goal is to create a home sale that is tailored around you, your plans and schedule, and the services that you would like us to provide.




How does SASH share the home sale options?


After the home visit, the SASH Client Service Manager takes a couple of days to do research, create a budget, and to compile the numbers for SASH home sale options. He or she returns to present this information in person to the decision-makers of the home sale, sharing comparable sales in the neighborhood, and estimated net proceeds from the sale. At this time, SASH home sale options will be presented that have been tailor-made for you.




What does it cost to review these home sale options from SASH?


We have never charged for this service. At SASH, we believe it is important for clients and their families to know all of their home sale options without having to pay for this information.




How much time does SASH give to clients to think over the home sale options?


As much time as they need! Days, weeks, months, or years. We are on your schedule, and we never pressure a decision. If several months go by, we may need to update the numbers to reflect the current real estate market, but the timeline of decision making is entirely up to you.




What happens when a client decides to move forward with SASH?


We draw up an agreement that outlines SASH’s services and responsibilities in the home sale, and sign around all of the documents with our client. A calendar is created that outlines the dates for each step and the services provided. We mobilize the services that we will provide our client. And then we begin!




What if there is a mortgage or reverse mortgage on the home?


The mortgage balance on your home is one of the factors that is used in determining the best home sale options for you. In some cases, the mortgage can be paid off at the beginning of a SASH Managed Home Sale or SASH Purchase. In a Market Listing, the mortgage or reverse mortgage is paid off when the home is sold to a buyer. A SASH Client Service Manager can guide you through your home sale options with this information.




How long will it take to have a SASH Managed Home Sale?


This depends on many factors, including the amount of household items in the home, the scope of updates and renovations, current real estate market activity, and more. The SASH Client Service Manager will provide an estimate, based on how much time he or she believes it will take for your specific home sale.




How does the cash advance work?


Depending on the numbers of the specific home sale, SASH may be able to provide a cash advance from the future profit of the sale soon after we begin the transaction. This is only available with the SASH Managed Home Sale option. Many clients have benefited from this feature of our SASH Managed Home Sale, because it allows them to cover housing costs at their new home, to pay off bills or debt, to pay for care, or to have resources for immediate needs. Ask your Client Service Manager about whether your transaction qualifies for a cash advance.




How does SASH involve the family members and advisors?


The SASH Client Service Manager will find out who is in the homeowner’s circle of care, that they would like to include in the decision making process. This includes local and out of state family members, financial advisors, elder lawyers, neighbors, caregivers, and whomever else is part of the decision making process. Some clients choose not to involve their family in the decision, and we respect their right to do this if they wish.




What happens at the end of the home sale?


It’s an honor for us at SASH to guide our clients through this significant life event. At the end, we ensure our client has received the net proceeds from their home sale. Sometimes our clients would like to see the finished result of the home renovation, and we schedule a walk through to show them. In every case, we work hard to ensure all of our clients’ specific needs have been met, and that SASH has delivered a great home sale experience to everyone involved.




What does SASH charge for its services?


Since every single home sale we manage is unique and different than any other, SASH does not have a “one-size-fits-all” fee for our services. For a standard Market Listing, SASH charges typical real estate brokerage fees. With our SASH Managed Home Sale, SASH receives a small percentage of the net proceeds of the home sale, which is shared and agreed upon at the beginning. In a SASH Purchase transaction, our proceeds come at the end of the sale of the home, and depend completely on the outcome of the transaction.

Each SASH home sale is evaluated by many factors, including the number of services provided to our client, the size of the renovation, financial risks that will be taken by SASH, and more. In every case, SASH’s income is tied to the outcome of the transaction. We are not paid until the home has been sold and our services are complete. Our goal is always to net our clients the highest net proceeds possible, while carefully managing every nickel, and preserving the goals of the sale.





Our Home Sale Process

SASH Services and SASH
SASH Services and SASH Realty
 

Moving and Renovations

What does SASH do if the senior homeowner has dementia or Alzheimer’s?


In these situations, we work directly with the family member or representative of the senior who has the authority to sign for them through this transition. Once all the necessary paperwork is in place, (Power of Attorney, Durable Power of Attorney, or Guardianship), SASH can proceed with the steps of the home sale with the full range of services that we offer to clients. We encourage you to consult with an attorney with questions about the appropriate legal documentation in these cases.




What if the senior homeowner is in hospice or is near end of life?


SASH is first and foremost an elder care provider, and we have a great deal of understanding and experience in assisting families through this very difficult time – even when there is a home to sell in the middle of it. In these situations, SASH can provide support through any of our home sale options, but the SASH Managed Home Sale is the most useful. We can take over all of the details of the home sale, so that the family can focus on their loved one. This we have done for many families, and we are honored to step in and carry it for them.




What if the home is literally falling into the ground?


Since SASH has a number of home sale options to offer our clients, we can evaluate which is the best depending on other factors in the sale – such as the value in the land, any debts owed, and the seller’s needs. We always look creatively at every property that comes to us, and determine the ways that we can maximize our client’s net proceeds with as little stress as possible.




What about other liens or debts to pay off?


Some clients may have car loans, property taxes, credit card loans, or other debts that they hope to pay off with the sale of their home. When we put together your home sale options, we can certainly include these liens or debts in the overall assessment, and will share options with you of how they can be handled.




Can SASH help when the home is full of “collections” from hoarding?


Yes, we can. In fact, that is the type of situation where SASH can be a great help. We have managed many sales of homes that were full to the brim of different items collected over the years. SASH provides valuable services to help sort through the items, move the important valuables to the senior’s new home, and distribute anything else as needed to donation or recycle. We clean out the home, update and repair it to marketable condition, and sell it for much higher than “as-is”. Full homes do not sell easily on the regular market, and the homeowner is often embarrassed to have strangers viewing their home in that condition. SASH can step in and protect the senior’s dignity and privacy in our custom home sale process, with a great potential upside.




What if there are family members living in the senior’s home?


This is also an area where SASH has a lot of experience. Sometimes it’s an adult child living in the home, grandkids, a tenant, or a “helper” who is providing companionship or caregiving in exchange for a place to live. Regardless of the reason why, the time comes when the senior is no longer able to live in the home, and it must be sold. SASH has a number of options for clients to consider, so that everyone can move out in a peaceful and supported manner. Call us for additional details.





SASH Services POAs
SASH Services Estates
 

Unique Situations

My house and garage are full - can SASH provide assistance with this?


Yes, SASH is very experienced with managing the process of divesting household items prior to the home sale. We contract with excellent, professional companies who specialize in efficient and cost-effective downsizing and moving services. SASH can also coordinate steps to monetize household items through estate sales or online auctions. This offsets the costs of cleaning out the home, and can sometimes create additional income for our clients.




Who does the packing and moving for SASH’s clients?


We have a list of several local packing and moving services that we contract with to provide this important assistance to our clients. They are selected to provide high quality service, and to be tuned into our clients’ specific needs all the way through until the final box is unpacked in the new home.




What if the SASH client wants to do their own packing and moving?


That is always an option. Some of our clients have chosen to use their own family members and other volunteers to pack and move them. This may seem like a less expensive option, but we have also found that it is not entirely dependable to use volunteers. Sometimes the packing and moving drags out for months as our clients wait for helpers to show up, or items get broken because they were not packed professionally. Your Client Service Manager can help with discussing different options available to you.




Is SASH qualified to do updates or repairs on clients’ homes?


Yes. SASH has renovated over two hundred homes since 2006, from light cosmetic updates to full scale, engineered and permitted renovations. SASH is a licensed, bonded, and insured general contractor, and we only use licensed and insured subcontractors to perform work on our clients’ homes. Our extensive experience creates great outcomes for our clients, because we select improvements that appeal to current buyers, and we plan repairs and updates that will provide a strong return on investment in the sale.




Do clients stay in the home while the renovation work is being done?


SASH only begins work on the home after our clients have moved out. This allows the work to be more efficient and cost-effective, causes less disruption to our clients’ daily routines, and preserves privacy and safety for our clients. We wait to begin until our clients have completed their move.




What does SASH do to make the home sell for the highest possible price?


We do not take lightly the responsibility that our clients have entrusted to us, which is to sell their home for the best possible outcome. To this end, we use professional cleaners to deep clean the home before it is listed on the market. In every case we can, we also hire a professional stager to present the home beautifully. SASH uses excellent photographers, creates high quality, full color flyers, syndicates the listing to multiple websites, and represents the client with skilled and experienced negotiation. We work hard to deliver outstanding results.





For additional guidance on unique situations, visit our Unique Situations page.

SASH Services Moving and Renovations
SASH Services Moving and Renovations
 

What is SASH Realty?

What does SASH do if the senior homeowner has dementia or Alzheimer’s?


In these situations, we work directly with the family member or representative of the senior who has the authority to sign for them through this transition. Once all the necessary paperwork is in place, (Power of Attorney, Durable Power of Attorney, or Guardianship), SASH can proceed with the steps of the home sale with the full range of services that we offer to clients. We encourage you to consult with an attorney with questions about the appropriate legal documentation in these cases.




What if the senior homeowner is in hospice or is near end of life?


SASH is first and foremost an elder care provider, and we have a great deal of understanding and experience in assisting families through this very difficult time – even when there is a home to sell in the middle of it. In these situations, SASH can provide support through any of our home sale options, but the SASH Managed Home Sale is the most useful. We can take over all of the details of the home sale, so that the family can focus on their loved one. This we have done for many families, and we are honored to step in and carry it for them.




What if the home is literally falling into the ground?


Since SASH has a number of home sale options to offer our clients, we can evaluate which is the best depending on other factors in the sale – such as the value in the land, any debts owed, and the seller’s needs. We always look creatively at every property that comes to us, and determine the ways that we can maximize our client’s net proceeds with as little stress as possible.




What about other liens or debts to pay off?


Some clients may have car loans, property taxes, credit card loans, or other debts that they hope to pay off with the sale of their home. When we put together your home sale options, we can certainly include these liens or debts in the overall assessment, and will share options with you of how they can be handled.




Can SASH help when the home is full of “collections” from hoarding?


Yes, we can. In fact, that is the type of situation where SASH can be a great help. We have managed many sales of homes that were full to the brim of different items collected over the years. SASH provides valuable services to help sort through the items, move the important valuables to the senior’s new home, and distribute anything else as needed to donation or recycle. We clean out the home, update and repair it to marketable condition, and sell it for much higher than “as-is”. Full homes do not sell easily on the regular market, and the homeowner is often embarrassed to have strangers viewing their home in that condition. SASH can step in and protect the senior’s dignity and privacy in our custom home sale process, with a great potential upside.




What if there are family members living in the senior’s home?


This is also an area where SASH has a lot of experience. Sometimes it’s an adult child living in the home, grandkids, a tenant, or a “helper” who is providing companionship or caregiving in exchange for a place to live. Regardless of the reason why, the time comes when the senior is no longer able to live in the home, and it must be sold. SASH has a number of options for clients to consider, so that everyone can move out in a peaceful and supported manner. Call us for additional details.





 

How To Begin

What does SASH do if the senior homeowner has dementia or Alzheimer’s?


In these situations, we work directly with the family member or representative of the senior who has the authority to sign for them through this transition. Once all the necessary paperwork is in place, (Power of Attorney, Durable Power of Attorney, or Guardianship), SASH can proceed with the steps of the home sale with the full range of services that we offer to clients. We encourage you to consult with an attorney with questions about the appropriate legal documentation in these cases.




What if the senior homeowner is in hospice or is near end of life?


SASH is first and foremost an elder care provider, and we have a great deal of understanding and experience in assisting families through this very difficult time – even when there is a home to sell in the middle of it. In these situations, SASH can provide support through any of our home sale options, but the SASH Managed Home Sale is the most useful. We can take over all of the details of the home sale, so that the family can focus on their loved one. This we have done for many families, and we are honored to step in and carry it for them.




What if the home is literally falling into the ground?


Since SASH has a number of home sale options to offer our clients, we can evaluate which is the best depending on other factors in the sale – such as the value in the land, any debts owed, and the seller’s needs. We always look creatively at every property that comes to us, and determine the ways that we can maximize our client’s net proceeds with as little stress as possible.




What about other liens or debts to pay off?


Some clients may have car loans, property taxes, credit card loans, or other debts that they hope to pay off with the sale of their home. When we put together your home sale options, we can certainly include these liens or debts in the overall assessment, and will share options with you of how they can be handled.




Can SASH help when the home is full of “collections” from hoarding?


Yes, we can. In fact, that is the type of situation where SASH can be a great help. We have managed many sales of homes that were full to the brim of different items collected over the years. SASH provides valuable services to help sort through the items, move the important valuables to the senior’s new home, and distribute anything else as needed to donation or recycle. We clean out the home, update and repair it to marketable condition, and sell it for much higher than “as-is”. Full homes do not sell easily on the regular market, and the homeowner is often embarrassed to have strangers viewing their home in that condition. SASH can step in and protect the senior’s dignity and privacy in our custom home sale process, with a great potential upside.




What if there are family members living in the senior’s home?


This is also an area where SASH has a lot of experience. Sometimes it’s an adult child living in the home, grandkids, a tenant, or a “helper” who is providing companionship or caregiving in exchange for a place to live. Regardless of the reason why, the time comes when the senior is no longer able to live in the home, and it must be sold. SASH has a number of options for clients to consider, so that everyone can move out in a peaceful and supported manner. Call us for additional details.





POAs, Estates, Trusts

 

If I am the Power of Attorney, how do I sell my senior loved one’s home?


SASH has worked alongside many attorneys who provide legal guidance to Powers of Attorney, and we can certainly work with yours as well. For legal advice, it is always good to consult with an attorney. The Power of Attorney document usually contains language allowing the POA to sell real property. Once you have confirmed that you are authorized to move forward with the sale, give SASH a call and we can provide guidance for getting started.




Does SASH transact homes that are in an Estate?


Yes. In these situations, family members are grieving from the loss of their loved one, but they also have to sell the home that was owned by the deceased. There are a few legal steps to take to be able to sell the home, which you can do with the guidance of an attorney. But once these are completed, SASH can provide home sale options that relieve this burden, yet can still maximize the net proceeds from the sale.




Our family’s home is in a Trust. Can SASH still sell it?


We sure can. SASH is familiar with working with trusts and the attorneys who create them. One of our Client Service Managers can meet with you, and answer any questions that you or your attorney has. All of our home sale options are available to homes that are owned in a trust. Give us a call to find out more!





Every client’s home sale is as unique as his or her own life story. The home, its features, and its history are unlike any other. In the same way, the homeowner’s specific needs and goals for their home sale journey are unlike anyone else’s.

 

It’s for this reason that SASH designs a home sale for each client. We listen, we design, and we deliver. We’ve never provided the same home sale twice. Call SASH to benefit from our client-focused mission and services. We look forward to serving you!

FAQs - Contact Us.jpg

Contact Us

To learn more about SASH Services and our customized home sale options, you are welcome to call or e-mail anytime. Or, fill out the simple form below. We look forward to the opportunity to provide you with outstanding service, from “start to sold.” 

Success! Your message was received and a SASH Services Team Member will be in contact with you by the next business day.

Client-focused mission.

Exceptional services.

Designed for you.

Learn more:

Email: info@sashservices.com

SASH Office: 206-501-4375

Toll Free: 1-888-400-SASH (7274)

Follow Us:

  • Facebook
  • Instagram